Return Policy

Thank you for choosing CityDME. We value the trust and safety of our customers, which is of the utmost importance to us. Due to the specialized nature of the medical products we carry, please carefully review our return policy below:

1. No Returns Accepted: Due to the sensitive and specialized nature of our medical products, we cannot accept any returns once an item has been purchased and dispatched. This policy ensures the integrity, safety, and quality of our products for all customers.

2. Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact our customer service team immediately. We will arrange for a replacement or provide a solution that is satisfactory. Note that you must notify us within 48 hours of receiving the item to be eligible for a replacement.

3. Order Cancellations: If you wish to cancel your order, please do so before the order is dispatched. Once an order has been dispatched, we cannot accept cancellations or make changes to the order.

4. Safety and Quality Assurance: Our no-return policy is in place to ensure that every product you receive from us is untouched, uncontaminated, and adheres to the highest safety and quality standards. We appreciate your understanding and trust in this matter.

5. Customer Service: If you have any concerns or questions about your order, our products, or our return policy, please don’t hesitate to contact our customer service team at info@citydme.com. We’re here to help and ensure you have a positive experience with CityDME.